Coronavirus (COVID-19)

This page was last updated 8/24/2020. 

We know many of you have questions about COVID-19 and your health plan coverage through Blue Cross and Blue Shield of Minnesota (Blue Cross). 

Please know that the situation is rapidly evolving and this page will be updated as new information becomes available. 

Office of Student Health Benefits

In response to coronavirus (COVID-19), the Office of Student Health Benefits has shifted our customer service to help keep students and staff safe. Please contact our office through one of the following methods:

    • Email umshbo@umn.edu
    • Call 612-624-0627 to speak with a representative immediately during our business hours (Monday, Tuesday, Wednesday and Friday 8:00am - 4:30pm and Thursday 9:00am - 4:30pm)
    • Limited in-person services during business hours (Monday, Tuesday, Wednesday and Friday 8:00am - 4:30pm and Thursday 9:00am - 4:30pm) at our office (Boynton Health, 410 Church Street SE, N323, Minneapolis, MN 55455)

We apologize for any inconvenience and appreciate your understanding.

COVID-19 Services Coverage

If you believe you may have COVID-19 you should call your provider as they can determine if you need to be tested. To find a provider log in to your Blue Cross member portal at:

If you or a covered dependent have a COVID-19 related visit with an in-network provider (office, urgent care, emergency department, Doctor on Demand telehealth visit) that results in an order for a COVID-19 test, it will be covered at no cost to you.

If you or a covered dependent have a COVID-19 related visit with an in-network provider (office, urgent care, emergency department, Doctor on Demand telehealth visit) and a test is not available and the provider submits a confirmed COVID-19 diagnosis code in accordance with CDC guidelines, it will be covered at no cost to you.

If you or a covered dependent require inpatient and/or outpatient treatment for COVID-19, when treatment follows evidence-based COVID-19 treatment guidelines, it will be covered at no cost to you.

This zero participant cost for in-network COVID-19 testing and treatment applies through 12/31/2020 and does not include experimental pharmaceuticals and medical treatments. After 12/31/2020, coverage for COVID-19 testing and treatment will be provided under the standard member out-of-pocket cost associated with your medical plan.

Twin Cities Campus Student Health Benefit Plan Enrollees (updated 08/24/2020)

Effective 3/25/2020, Twin Cities Student Health Benefit Plan enrollees can purchase covered prescription(s) at pharmacies in the Prime Therapeutics pharmacy network. You will still be responsible for your copay. Your pharmacy benefit information is on your medical ID card.

The modification to allow prescription benefits through other pharmacies is currently expected to last through December 31, 2020. Prior to this change, your pharmacy benefit only included Boynton Pharmacy.

Find a Pharmacy

The following pharmacies are all in the Prime Therapeutics network:

    • Walgreens
    • CVS/Target
    • Walmart
    • HyVee
    • Cub

To locate additional participating pharmacies, either call Blue Cross Customer Service at 1-866-873-5943, or go to bluecrossmn.com/uofmn and either log in or register, using only the number portion of your ID # from your Blue Cross member ID card. Once logged in, click on “Prescriptions” on the top of the page, click on “Find a Pharmacy”. It will direct you to Prime Therapeutics home page. Click on “Find a Pharmacy” again and insert your ZIP code. You will be searching in the “Select” pharmacy network.

Change to Prescription Reimbursement

Please note that beginning April 1, our office will no longer offer reimbursement for prescriptions paid for out-of-pocket at non-Boynton pharmacies as previously communicated. This is because you are now able to pay your copay and pick up your prescription at any pharmacy in the Prime Therapeutics pharmacy network.

Boynton Pharmacy

If you are in Minnesota, Boynton Pharmacy likely remains your best and most convenient option for filling your prescriptions. New this fall, the SHBP will allow you to fill a 90-day supply of your medication when picking up at Boynton Pharmacy (some exceptions may apply). Boynton Pharmacy’s prices are often lower than the $15/$25 copay tiers.

Additionally, Boynton Pharmacy is continuing to provide curbside pickup to keep students safe and you will not even need to enter the clinic. Boynton Pharmacy can also mail prescriptions to most places within Minnesota at no extra charge. 

Please visit the Boynton Pharmacy website to learn more.